BPO Skills Academy, a leading skills development provider accredited with various SETAs, is dedicated to equipping individuals with the expertise needed to excel in their careers while helping businesses build a skilled workforce. Since 2015, we have been committed to developing people, creating job opportunities, and supporting businesses in upskilling their teams for long-term success.

BPO Skills Academy is a leading education services provider, accredited with various SETAs and dedicated to equipping individuals with career-focused skills. We deliver high-impact training programs tailored for private, public, and donor-funded sectors across South Africa.

Partnering with BSA means joining a network of forward-thinking organizations committed to skills development and job creation. Our partners benefit from access to a pool of skilled graduates, as well as opportunities to contribute to BBBEE goals and drive positive change in their industries

Purpose of the Qualification: This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and opera-tional processes

BPO Skills Academy(PTY) Limited (“BSA”) PAIA AND POPIA MANUAL This manual was prepared in accordance with section 51 of the Promotion of Access to Information Act, 2000 and to address requirements of the Protection of Personal Information Act, 2013. This manual applies to BPO SKILLS ACADEMY (PTY)

Purpose of the Qualification: he purpose of this part qualification is to prepare a learner to function as a Shelf Filler. A Shelf Filler applies merchandising principles and conduct merchandising activities to maintain display areas and fill shelves in compliance with company and safety standards

Purpose of the Qualification: The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager

Determine market requirements relevant for marketing and selling goods and services.

A Qualified learner will be able to: Attend to different types of customers and resolve queries. Provide customer service and build customer relationships.

This qualification is for any individual who is, or wishes to be, involved in the Administration function in any organization or business in any sector, or field as well as in non-commercial organ- isations such as clubs and charitable organisations.