I recently dropped off a package at a UPS store that had a prepaid label. It shows no movement on the tracking number…the recipient never received it. I called and spoke with them twice twice, they said they don’t have any receipt of the package and never scanned it.

I need to track a package that is past the 120 day mark, UPS.com just says "UPS could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please verify your information." Odd, because I just checked a fedex package from over a year ago. Regardless, I know that I can call up and get basic info on it (delivered or not ...

When the package is scanned to be entered in a delivery vehicle, the tracking status gets updated to the Loaded on a delivery vehicle and when the delivery vehicle leaves that place to deliver the product around the area then the tracking status gets changed to out for delivery.

If it hasn’t been handed off to UPS yet, how could they accurately estimate? 90% of these come down to the shipper printing the label/tracking and not physically shipping the box yet. That allows them to mark it as shipped to hit their metrics, without doing the work of shipping yet. Add a couple days for them to pull and pack and then UPS ...

In this instance, the shipment left the warehouse back in March. Of course, due to the age of the shipment, it can't be tracked online. If one of our reps calls UPS, is the customer service line able to track shipments that old and tell us who signed for it? Thanks! Archived post. New comments cannot be posted and votes cannot be cast.

I just ordered a pistol that came through ups that took way longer than it should have. To actually get a person on the phone I called the hazardous shipping phone number and just told them to give me customer service.

Thanks for the tool! I have a “missing package” with no scans other than the “Pickup scan” on Jun 21 that was originally marked for Jun 23 delivery in UPS tracking, but hasn’t had any other scans. It’s just going from Atlanta to Texas. It definitely should have been scanned again by now, right?

When customers call us on the UPS hotline regarding this Amazon return what usually happens is that you would make a request for Amazon to have a ups driver come pick this up but Amazon is sometimes slow in contacting us or even creating the label for the rerun and also once the label is created then the ups driver will come the next business day.

When a trailer departs or arrives at a UPS facility the packages in that trailer get a scan based on that. If you have a departure scan you will eventually see an arrival scan. For most long distances (greater than 2 days of travel) UPS uses sleeper teams or rail to move trailers in order to more efficiently move trailers.

Just came here to say ups is the worst shipping service by far. Every time I order through ups the packages have a 30-40% chance to not arrive. It’s always, and I mean always late. I’ve had them deliver out of state, while “customer service” aka a robot tells me it’s been shipped to my home and confirms the address.