Deliver exceptional service at scale with Jira Service Management. AI-powered ITSM for incident response, change management, and request fulfillment.

Built on the Jira platform, Jira Service Management is Atlassian's solution that empowers all teams to deliver high-velocity service management.

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I’ve tested and evaluated Jira Service Management's features, pros and cons, best and worst use cases, and pricing. Find out whether this tool is the right fit to help you meet your project goals and overcome your team’s challenges.

Learn how to create request types, configure workflows, manage queues, and provide excellent service. New to Jira Service Management? This 2025 full tutorial walks you through everything you...

Built on the trusted Jira platform, Jira Service Management is Atlassian’s enterprise-grade IT service management (ITSM) solution designed to empower Dev, IT, and business teams.

Jira Software includes the base software, including agile project management features (previously a separate product: Jira Agile). Jira Service Management is intended for use by IT operations or business service desks.

Learn what is Jira Service Management and how it empowers teams to deliver exceptional service. Explore features, benefits, and real-world applications.

In this Jira Service Management tutorial, I share how teams can use Jira Service Management for exceptional and modernized IT service management (ITSM) in 2026.