BPO Skills Academy, a leading skills development provider accredited with various SETAs, is dedicated to equipping individuals with the expertise needed to excel in their careers while helping businesses build a skilled workforce. Since 2015, we have been committed to developing people, creating job opportunities, and supporting businesses in upskilling their teams for long-term success.

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BPO Skills Academy is a leading education services provider, accredited with various SETAs and dedicated to equipping individuals with career-focused skills. We deliver high-impact training programs tailored for private, public, and donor-funded sectors across South Africa.

At BPO Skills Academy, we believe that skills development is the foundation for personal growth and economic progress. That’s why we offer a range of accredited training programs designed to equip learners with the knowledge, tools, and confidence they need to succeed in today’s competitive job market.

Purpose of the Qualification: This occupational qualification provides an opportunity for the learner to acquire a range of administrative skills to coordinate the activities of an office including information management and opera-tional processes

BPO Skills Academy(PTY) Limited (“BSA”) PAIA AND POPIA MANUAL This manual was prepared in accordance with section 51 of the Promotion of Access to Information Act, 2000 and to address requirements of the Protection of Personal Information Act, 2013. This manual applies to BPO SKILLS ACADEMY (PTY)

Purpose of the Qualification: he purpose of this part qualification is to prepare a learner to function as a Shelf Filler. A Shelf Filler applies merchandising principles and conduct merchandising activities to maintain display areas and fill shelves in compliance with company and safety standards

Purpose of the Qualification: The purpose of this qualification is to prepare a learner to operate as a Contact Centre Manager

A Qualified learner will be able to: Attend to different types of customers and resolve queries. Provide customer service and build customer relationships.

Determine market requirements relevant for marketing and selling goods and services.